Thank you for your continued patronage of our products.
Regarding POKETLE bottles, depending on the transportation conditions during shipping, there may occasionally be a gasket on the drinking spout when you open the bottle.
In that case, please reinstall the gasket inside the lid before using.
There is no problem with the quality of the product, so please use it with confidence.
*However, if it falls out even when you push it in, this means the gasket is faulty. In this case, please contact us using the inquiry form .
We kindly ask for your understanding in advance.